COVID-19 FAQs

SU Advice is continuing to offer a full advice service to Queen’s students. For the time being this will be primarily via email at studentadvice@qub.ac.uk and where appropriate by phone or online meetings. At the moment there is no drop-in available – we will offer a drop-in facility again as soon as it is safe to do so.

Please email us on studentadvice@qub.ac.uk and we’ll get back to you as quickly as possible. We are not currently in a position to offer drop-in sessions for students so we’re asking students not to come to SU Advice in person as we won’t be able to see you.

Although we’re experiencing a high demand for advice, our team of professional advisers is working hard to ensure your query is dealt with as quickly as possible – this will normally be within a few working days and during working hours.

Meetings with the University are mainly being held remotely at the moment and SU Advice can accompany students to these online meetings. Where University meetings with students are taking place in person, then, resources permitting, an adviser may be able to attend with you. Please get in touch if you’d like some support with attending a meeting at Queen’s – studentadvice@qub.ac.uk

Welfare Benefits

Only certain students, who meet specific eligibility criteria, may apply for social security benefits, such as Universal Credit.

Please contact us for advice before applying for any social security benefits.

University Discretionary Funds

Students who are enrolled at Queen's and who experience financial hardship may apply to the Support or Hardship Funds using an online application*, available by logging into your Qsis Student Account at https://qsis.qub.ac.uk/     

For help completing the online application please click here

You will be asked to provide bank statements and other supporting documentation. Please ensure that statements for ALL bank accounts held are submitted. All supporting documentation requested during the online application process should be emailed to supportfund@qub.ac.uk.

*There may be a small number of students who cannot access the application through QSIS because, for example, they are on a leave of absence / Erasmus year. These students should email supportfund@qub.ac.uk to establish whether they are eligible to apply. If so, a paper form may be issued.

Foodbanks

SU Advice has partnered with local foodbanks which can provide practical support if you're struggling to afford food. Get in touch with us as soon as you realise you're in need.

Please email us on studentadvice@qub.ac.uk for further information on any of the above.

Covid-19 is still affecting many aspects of our lives so it remains important to look after your mental and physical health.

The Student Wellbeing Service can be contacted here. There is also useful information on the Minding Your Head website.

If you are in crisis or despair, you can contact Lifeline on 0808 808 8000 or the Samaritans on 116123.

The University’s updated COVID-19 FAQs are available here - or you can contact your School, or email Advice SU on studentadvice@qub.ac.uk